Frequently Asked Questions

Propelor offers you a wide range of Logistics services such as Customs Clearance, Shipment Tracking, Land Transportation, Shipment Documentation, Trade Finance, Transit Insurance, Carbon Offset. To get more information about our services, please email us at support@propelor.io or chat with us on propelor.io.

As your preferred digital logistics partner, Propelor has the specialized capability to offer an extensive range of tech-enabled solutions for your end-to-end shipping needs. A traditional freight forwarder on the other hand is dependent on manual processes for many pre-shipping and post-shipping activities.

Yes, Propelor offers API integration with the client's internal ERP system. To know more, please email us on support@propelor.io or chat with us on propelor.io.

We are in the process of expanding our capability in this area to accommodate your air shipping needs.

In case of any query resolution, you may contact us on support@propelor.io or chat with us on propelor.io for assistance.

You may add as many users as required. You can access these settings from your account's Admin panel on propelor.io.

Yes, you may add multiple users and provide appropriate levels of access based upon the roles within your organization.

All facilities can be managed by a single account. You could add as many facilities as needed with their individual GST numbers. You will be able to choose the facility during the booking confirmation.

No. Propelor does not charge any subscription fees.

Yes, you may select the different services you require from our comprehensive list.

Yes. It is recommended to update your company documents to ensure seamless booking on Propelor. Please reach out to us at support@propelor.io or chat with us on propelor.io so we can help you get started.

You may make as many quotation requests as required from Propelor and use your older quotations as a template to auto-fill the data.

Please email us at support@propelor.io or chat with us on propelor.io so we can add the required location and notify you immediately.

You may check the quotation option on the landing page for an estimated freight range. Request you to please sign-in and create new quotation for a customised quote based on the quotation request.

All costs pertaining to your service request will be covered.

You can re-initiate the quotation with revised details by either creating a new quotation or using the old one as template.

You can re-initiate the quotation with revised details by either creating a new quotation or using the old one as template.

All our services are nominally priced, you can find the details in the quotation.

Yes. You will be notified via email about any General Rate Increase or Peak Season Surcharge as soon as they are levied by the carrier/terminal.

Yes. However, the rates validity will be subject to General Rate Increase or Peak Season Surcharge and carrier confirmation based on the prior export commitments of the exporter with the carrier.

It could differ only in case of General Rate Increase/Peak Season Surcharge, additional service requests or any amendment requests. In any such scenario, we shall inform you in advance of any changes to the quotation.

You will be able to live track the shipment status on your Propelor dashboard. Additionally we shall keep you updated through email notifications and SMS alerts. You will be able to manage the communication channels through your Propelor account.

Yes, you may choose to receive the notification based on the milestones you wish to know from your dashboard.

Yes, all shipment documents can be uploaded via your account as long as the shipment status is active. All shipment documents can be retrieved even after your shipment is completed.

Yes, your shipment documents are saved on our secure servers for a time period of one year and can be accessed whenever needed by signing into your account on propelor.io.

Yes, we offer Netbanking and UPI payment services online for local customers and offline payment options for international customers.

You may request for your preferred format with any specific time parameters to get your customized daily status reports on your email or download it anytime at propelor.io.

Yes, our shipment analytics are based on current usage and are constantly being refined.

Yes. You can re-initiate the quotation with revised details by either creating a new quotation or using the old one as template for any amendments. All revised bookings are subject to carrier acceptance.

Yes, we accept booking amendments. We would inform you in prior for any applicable charges as applicable via an email.

Bookings are usually confirmed by carriers within 3 business days. The time may vary in the case of special equipment.

Propelor has adequate arrangements and tie ups with vendors at all Ports and Inland Container Depots. All the shipments are managed by highly skilled logistics professionals.

Yes, you will receive notifications regarding any changes to the original sailing details provided at the time of booking. We also provide dashboards to monitor all activities of your shipment.

You can track your containers directly from your dashboard.

You can raise the request for the revised booking by raising a new quotation. Revising a Bill of Lading involves a cost levied by the carrier. You can let us know in case of revisions required on support@propelor.io or chat with us on propelor.io.

You will be notified of the same by the Propelor operations team. You may opt for email or SMS notification.

Cutoff extensions are subject to approval by carrier and terminal. Please email us at support@propelor.io for more information.

You may contact us on support@propelor.io for any support and cite the booking number.

Please email us at support@propelor.io if VIA permissions are required.

It is dependent on multiple factors such as vessel space, yard inventory and timely cargo handover to carrier. Our trusted partners will take care of the whole process.

Yes, we are working on including this service soon to accommodate your shipping needs.

Yes, you can send us your documentation requests while placing the booking or contact us on support@propelor.io.

Yes, you could look it up on your dashboard.

We provide best-in-class cargo tracking services, sourcing data from reputed data services providers.

Propelor has a worldwide network of agents to handle EXIM solutions across all countries.

You can get an approximate quote by entering the essential details in the quotation option on the home page. Registered users have full access to the quotation feature. Sign up to activate the complete quotation service.

For Rail and Road Transportation, milestone updates are provided on your dashboard

You will be notified by the Propelor operations team. You can choose to be notified either by email or SMS.

Yes, you may select the city where your factory is located and the required destination city for delivery.

Please email us at support@propelor.io or chat with us on propelor.io and indicate the amendments to be made. In case of any amendment charges, you will be notified of the same beforehand.

Yes, we have specialized services for all your cargo clearance needs. Please email us at support@propelor.io or chat with us on propelor.io for additional information.

Yes, we provide all origin/destination services along with documentation support.

We do not have that option currently. Please sign up for our email notifications for the updated list of services offered.

Yes, Propelor facilitates Trade Financing for your needs. You can either drop us an email on support@propelor.io or chat with us on propelor.io for more information.

We believe in empowering our customers through trade financing backed by service providers, however we do not currently offer credit periods.

As your preferred logistics partner, we make every effort to minimize negative impact of our business on the environment. Our Carbon Calculator services can be used to estimate your carbon dioxide and equivalent greenhouse gas emissions. You may choose to offset those emissions when you ship with us.